As an industry leader in seating products, quality is the major concern at Sitmatic. The quality manager has preemptive authority over all design and production output and reports directly to the CEO. Configuration control is established during design and engineering phases for all products and production pieces. Outsourced assemblies are intentionally kept to a minimum and are prodcuts of a limited supplier base, minimizing quality issues. Receiving inspections are based on proven Statistical Process Control data for acceptance testing, this certifying the quality of products flowing into the manufacturing process. At each major subassembly point, a 100% inprocess inspection occurs because of an established vendor-client relationship between each manufactuing cell. Final inspection involves 100% of the output; every chair and each function is tested and approved before shipping. Weekly quality meetings are conducted involving all production staff, and representatives of customer service, sales, purchasing, shipping and management. Minutes are taken and action items are continuously reviewed until resolved.
After sales quality is assured by product labeling, each chair mechanism is identified with point of production, date of production, chair model, finish, servicing dealer and toll-free phone number to Sitmatic customer service. Exception reporting based on this information enables support of field service representatives and compliance with configuration specifications. Engineering decisions stemming from this information increases the reliability of the product and enhances product integrity.
Sitmatic's 10-year warranty is aggressively supported by both field support personnel, dealers, and customer service, with customer satisfaction being the final goal.
Sitmatic seating has been tested and meets or exceeds the following standards when applicable:
- ANSI/BIFMA X5.1 (Durability & Safety - Office Seating)
- ANSI/BIFMA X5.4 (Durability & Safety - Beam Seating)
- ANSI/BIFMA G1-2013 (Ergonomic Characteristics - Office Seating)
- ASTM D3597 (Fabric durability)
- CAL 117 (Fire retarancy of foam and fabric)
- CAL 133 (Full scale burn test)