Effective July 1, 2008, SITMATIC warrants that the products it sells, and all components thereof, shall be free from defects in workmanship or materials. Except for components specifically excluded, for the life of the product, SITMATIC shall, at its option, repair or replace any chair, or component thereof, that proves defective.
In the unlikely event you should require remedy under this warranty, simply locate the six digit control number on the chair mechanism and contact SITMATIC at 1(800) 288.1492. Sitmatic will, at your option, either send the necessary replacement to you at no cost, or arrange a service call by a factory authorized service technician. You may contact your authorized SITMATIC servicing dealer directly to effect the same remedy under this warranty.
Excluded items are operating mechanisms, pneumatic cylinders,casters, plastics, foam, fabric,finishes, labor costs, wood and urethane components which are warranted for ten (10) years. Damage, which in Sitmatic’s sole judgement, is the result of contact with adjacent furniture or normal wear is expressly excluded from this warranty. Onsite service is available to customers within a 50 mile radius of their authorized Sitmatic dealer. Warranty remedy for non-standard Sitmatic fabrics must be sought from the mills providing those fabrics. Except as herein stated, SITMATIC shall not be liable for any damages or for the breach of any warranty, expressed or implied, or for any other obligation or liability on the account of the products covered by this warranty. SITMATIC makes no warranty of merchantability or fitness for a specific purpose.
Step One: Check The Label
Every Sitmatic chair has a label affixed to chair control that has several important pieces of information. The Serial number will tell us when the chair was produced. The item number is the model number of the chair and includes the specific configuration codes. The 'SO' number gives us access to the original purchase order and any notes that may have accompanied the order when it was placed.Gather this information before contacting us, it will make everything easier.
Step Two: Describe The Problem
Tell us what is going wrong by describing the symptoms. This is important, a cylinder may "appear" to be malfunctioning if the chair won't stay up, but it is just as likely that the handle is broken as the cylinder so tell us exactly what is happening and let us help determine what parts need to be repaired or replaced.Getting the diagnosis right the first time saves everyone time and frustration.
Step Three: Process & Ship
Sitmatic is doing to everything in its power to produce and ship the required parts as soon as possible, when we are ready it is imperative that we know where the parts are to be shipped, that we have an accurate address, a contact name at the receiving location and a phone number to ensure that we can schedule the shipment or service call efficiently.Having an email addresses of the interested parties will allow us to send tracking information as well.
Step Four: Put The Chair Back In Service!
Whether the chair is to be repaired by someone at the end users facility, a servicing dealer, or one of our service technicians, Sitmatic is always ready to assist by providing product specialists for phone, chat or skype consultations. Making sure your Sitmatic product is repaired promptly and completely is the only way we know to restore your faith should one of our products disappointGive us the opportunity to delight you!